Welcome to the latest evolution in Open Source communications. The technology that drives trixbox® Pro has been derived from Fonality's commercial IP-PBX solution which is already deployed to thousands of business sites. This means it is market proven.
Designed with resellers and IT professionals in mind, trixbox Pro is the only hybrid-hosted telephony solution on the market. With a professional service and support organization standing behind it, around-the-clock proactive monitoring, Anywhere Management™, automatic software updates, complete phone mobility, and regular configuration backups, trixbox Pro is set to change the face of Open Source telephony forever.
Features & Benefits
trixbox Pro is designed to be both affordable and flexible. All trixbox Pro Editions are available at a low monthly cost or an affordable lifetime fee.
trixbox Pro provides a powerful installer that makes installation a snap, intuitive administrator and user control panels that allow for simplified deployment, configuration and management, as well as enhanced feature access anywhere, anytime.
trixbox Pro is based on a market tested and proven PBX solution deployed in thousands of SMBs around the world. The software has received unparalleled industry recognition including 2006 Product of the Year by Communications Solutions, 2005 Product of the Year and 2006 Editor's Choice from Internet Telephony Magazine, and 2005 Editor's Choice and Best IP-PBX for SMBs from Network Computing.
Advanced Features of Enterprise-Class Telephony
trixbox Pro is stocked with advanced features such as auto-attendant, Outlook integration, voicemail-to-email, conference bridges, CRM integration, detailed reporting, HUD, call center capabilities, and more. Now with a re-branding interface, make trixbox Pro look like your company!
Each trixbox Pro edition comes standard with HUD, the all-in-one presence management tool that allows employees to control business communication from their desktops. HUD enables effective communication across a teleworker enterprise by adding real-time access to employees via private enterprise chat, click to call, click to email, and drag and drop call transfer. trixbox Pro Call Center Edition and HUD work hand-in-hand to deploy a distributed inbound and outbound call center with queue status, on-the-fly recording, call barging, and more.
Branch Offices & Unified Management
With our linked software, not only can you link up branch offices with a click of the mouse (FREE 4-digit dialing) but you can also manage all linked locations from one screen. An integrated user panel, with HUD's unique call-control advantage, makes life easy for the employees too!
The trixbox Pro core is a highly stabilized version of Asterisk with modifications made to decrease internal structure lock contention, improve database handling, and decrease crash scenarios. Our labs show a 600% performance improvement for busy systems with high task concurrency. We have modified over 50 unique configuration files from the original Asterisk code. We've fixed dozens of serious bugs and crash cases that native Asterisk software suffers from. Combined with our web based control panel applications, Fonality has created a stable, feature-rich and user-friendly telephony platform.
Highly Scalable to Grow With Your Business
Designed and tested for businesses with 2 to 500 employees per location, trixbox Pro scales from single-site businesses, with basic telephony needs, up to distributed call centers and even multi-national corporations. Need advanced presence management and communication tools? trixbox Pro has these too!
Know about Problems — Before Someone Else Does
trixbox Pro's market-proven, hybrid-hosted architecture allows systems to be proactively monitored and maintained. You can quickly and easily learn about the status of your system and receive notifications based on operating thresholds that you define or real-time, graphical reports for system resources, trunk interfaces, and even see historical snapshots. HD filling up? RAID disk gone bad? If under a support contract, our technicians will usually know about the problem before you do!
Fully Covered by a 24×7 Technical Support Team
Our technical support team helps thousands of customers every year resolve their installation, configuration, networking, and other troubleshooting problems. We have years of knowledge accumulated and are available 24x7 to support trixbox Pro customers on an hourly basis or for a low monthly subscription.
Editions
Four Flavors of trixbox Pro
With trixbox® Pro Standard Edition (SE), Enterprise Edition (EE), Call Center Edition (CCE), and Unified Agent Edition (UAE) trixbox is all about choice! All editions of are available at a low monthly cost or an affordable lifetime license fee.
What sets trixbox Pro apart from other telephony solutions is its patent-pending hybrid-hosted architecture. This means you get both the reliability advantage of a premise hardware and the flexibility advantage of hosted PBX in one solution.
trixbox Pro Standard Edition
Recommended Deployment: < 10 employees
trixbox Pro SE is our hybrid-hosted telephony solution based on Asterisk® and improved for reliability and scalability (up to 500 users per site2). Besides the usual fare of Asterisk features, trixbox Pro SE provides an easy user interface, web-based voicemail, powerful exportable reporting, click-to-call, integrated HUD Personal, mouse-driven operator panel, real-time resource graphs, system alerts, auto-card configuring, seamless VoIP trunking, simplified co-branding, and more.
trixbox Pro Enterprise Edition
Recommended Deployment: 10-500 employees
A step up from trixbox Pro SE, trixbox Pro EE contains all of the features of Standard Edition, plus conference bridges, multiple auto-attendants, paging, intercom (group + individual), group permissions, full reseller re-branding capabilities, and more. trixbox Pro EE also comes standard with HUD Team, which adds presence management, drag and drop call control, private enterprise chat, interactive desktop alerts, and more.
trixbox Pro Call Center Edition
Recommended Deployment: Call center w/ 2 - 200 agents
trixbox Pro CCE builds on the powerful features of both Standard and Enterprise Edition by adding advanced call center capabilities at an unbelievably low price. Designed for companies with 2 - 200 agents, Call Center Edition adds robust ACD and IVR capabilities with unlimited queues3, skills-based routing, real-time queue statistics, graphical reports, web-based recording access, and more. trixbox Pro CCE comes with HUD Agent, which brings advanced agent capabilities such as on-the-fly recording, call barge, call monitor, CRM integration, and one-touch agent login.
trixbox Pro Unified Agent Edition
Recommended Deployment: Any company that currently uses Salesforce.com
trixbox Pro Unified Agent Edition (UAE)4 is our latest edition of trixbox Pro. It includes all the features of SE, EE, and CCE, but adds advanced CRM integration. UAE is the answer for every company that relies on both Salesforce SFA™ and a phone system to transact business. UAE makes agents more productive with the Deal-size ($) Alert, Improved Screen Pops, and Click-to-Call. Managers are given full visibility into their reps’ activities with Automatic Call History, Lead Management Reporting, and Outbound Call Reporting. trixbox Pro Unified Agent Edition can transform sales and support organizations.
*Requires Salesforce.com Professional, Enterprise, or Unlimted Edition.
trixbox Pro Feature Comparison
